Discussions at previous HICSS conferences have shown that there is no general agreement on definitions of Knowledge Management (KM) and Knowledge Management Systems (KMS) success. A deep understanding of these concepts would help to design and implement efficient KM initiatives and systems. We present an exploratory research study to begin and facilitate a debate that will hopefully lead to a consensus definition of KM and KMS success. We chose an expert panel approach followed by two exploratory surveys to approach the KM and KMS success definition. The research shows only a few points of consensus. We present areas of agreement as well as of disagreement, which serve as a good starting point for further discussions on KM and KMS success.
Citation:
Murray E. Jennex, Stefan Smolnik, David Croasdell, "Towards Defining Knowledge Management Success," hicss, pp.193c, 40th Annual Hawaii International Conference on System Sciences (HICSS'07), 2007