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Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) Track 1
Kauai, Hawaii
January 04-January 07
ISBN: 0-7695-2507-5
Kimberly Furumo, University of Hawaii at Hilo
J. Michael Pearson, Southern Illinois University
As technology improves, more teams are meeting virtually. In this study, we analyze how individual levels of trust, cohesion, output, outcome satisfaction, and process satisfaction differ in virtual and face-to-face teams completing different tasks. A controlled experiment in which business students were randomly assigned to either a virtual or face-to-face team, completing either an intellective or a preference task, was completed. Comparisons of the four task/technology conditions showed that virtual team members reported lower levels of trust, cohesion, outcome satisfaction, and process satisfaction. However, their output was essentially the same as individual working in face-to-face teams. No significant differences were found between the teams completing the intellective or preference tasks.
Citation:
Kimberly Furumo, J. Michael Pearson, "An Empirical Investigation of How Trust, Cohesion, and Performance Vary in Virtual and Face-to-Face Teams," hicss, vol. 1, pp.26c, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) Track 1, 2006
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