This article presents the findings of an action research study in which a repeatable GSS (Group Support System) process was adopted by project teams to track their progress. The repeatable GSS process, implemented by means of a GSS template, was employed and evaluated in both face-to-face and distributed group interactions. The study results indicate that use of a GSS template can facilitate project progress tracking by providing structural support for team interaction and serving as an electronic repository or permanent memory of team interaction. The results also suggest that existing GSS software could be improved though various feature enhancements and additions.