The risks associated with outsourcing have been the principal limitation on the growth of business process outsourcing, especially cross border outsourcing. Technological improvements in risk management have lead to the dramatic increase in outsourcing in India. Further progress now comes from redesigning work flows and dividing work among multiple vendors, increasing the range of tasks that are now appropriate candidates for outsourcing.
Citation:
Ravi Aron, Eric K. Clemons, Sashi Reddi, "Just Right Outsourcing: Understanding and Managing Risk," hicss, vol. 8, pp.214, Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 8, 2005