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Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7
Big Island, Hawaii
January 05-January 08
ISBN: 0-7695-2056-1
ASCII Text
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Key Pousttchi, Martin Schurig, "Assessment of Today?s Mobile Banking Applications from the View of Customer Requirements," Hawaii International Conference on System Sciences, vol. 7, pp. 70184a, Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7, 2004.
 
 
BibTex
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@article{ 10.1109/HICSS.2004.1265440,
author = {Key Pousttchi and Martin Schurig},
title = {Assessment of Today?s Mobile Banking Applications from the View of Customer Requirements},
journal ={Hawaii International Conference on System Sciences},
volume = {7},
year = {2004},
issn = {1530-1605},
pages = {70184a},
doi = {http://doi.ieeecomputersociety.org/10.1109/HICSS.2004.1265440},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - Hawaii International Conference on System Sciences
TI - Assessment of Today?s Mobile Banking Applications from the View of Customer Requirements
SN - 1530-1605
SP
EP
A1 - Key Pousttchi,
A1 - Martin Schurig,
PY - 2004
KW - null
VL - 7
JA - Hawaii International Conference on System Sciences
ER -
 
Key Pousttchi, University of Augsburg
Martin Schurig, Tecways AG
Mobile banking is a subset of electronic banking which underlies not only the determinants of the banking business but also the special conditions of mobile commerce. This paper analyzes customer needs and expectations from the mobile applications? view and from the banking view in order to derive a defined set of requirements. Based on these results, existing mobile banking applications are assessed. Their major shortcomings are explained, opportunities for their improvement are shown and the impact of upcoming new technology is discussed. The outcome of the paper is a defined set of customer requirements to mobile banking applications, the identification and assessment of four standard types of current mobile banking applications and an explanation of major failure reasons along with opportunities for their improvement.
Citation:
Key Pousttchi, Martin Schurig, "Assessment of Today?s Mobile Banking Applications from the View of Customer Requirements," hicss, vol. 7, pp.70184a, Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7, 2004
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