28th Hawaii International Conference on System Sciences Hawaii, USA January 04-January 07 ISBN: 0-8186-6945-4
A laboratory experiment was conducted to test the impact of communication medium (computer mediated versus face-to-face) on the performance of three-person groups with an integrative negotiation task. Negotiation process variables this study investigated were: conflict management behavior, judgment accuracy and negotiation time. Negotiation outcome variables considered were joint profit and satisfaction. Results showed that computer-mediated groups used more distributive approach, perceived other group members' priorities less accurately and took more time to reach a group agreement than did groups that used the face-to-face communication medium. It was also found that computer-mediated groups achieved lower joint profit and showed less satisfaction with the communication medium than did face-to-face groups.
Index Terms:
negotiation support systems; decision support systems; group decision support systems; groupware; social aspects of automation; computer-mediated communication; group negotiation; laboratory experiment; face-to-face communication; three-person groups; integrative negotiation task; negotiation process variables; conflict management behavior; judgment accuracy; negotiation time; group agreement; computer-mediated groups; lower joint profit
Citation:
Hyeun-Suk Rhee, H. Pirkul, V. Jacob, R. Barhki, "Effects of computer-mediated communication on group negotiation: an empirical study," hicss, pp.270, 28th Hawaii International Conference on System Sciences, 1995 Usage of this product signifies your acceptance of the Terms of Use. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||