11th IEEE International Enterprise Distributed Object Computing Conference (EDOC 2007)
An Analysis Framework for Mobile Workforce Automation
Annapolis, Maryland, USA
October 15-October 19
ISBN: 0-7695-2891-0
In this paper we introduce an analysis framework for mo- bile workforce automation. The framework is based on the findings from earlier research as well as on an analysis of 27 recent case studies conducted within the field of mobile workforce automation. It consists of a general reference process for mobile work and of a model explaining influ- encing factors (worker, task, coordination system, informa- tion system), optimization goals and their relationships in mobile business processes. The framework can be applied to process modeling, simulation, and optimization as well as to requirements analysis and return on investment cal- culations. Based on the results of case study evaluation, it is furthermore shown, that recent mobile IT solutions are mainly built for relatively simple processes and cooperation models. Mobilizing more complex processes still seems to be a challenge.