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Fifth International Conference on Computer and Information Technology (CIT'05)
Execution Model for Outsourced Corrective Maintenance
Shanghai, China
September 21-September 23
ISBN: 0-7695-2432-X
ASCII Text
x 
 
Baru S Rao, N.L. Sarda, "Execution Model for Outsourced Corrective Maintenance," Computer and Information Technology, International Conference on, pp. 944-949, Fifth International Conference on Computer and Information Technology (CIT'05), 2005.
 
 
BibTex
x
 
@article{ 10.1109/CIT.2005.114,
author = {Baru S Rao and N.L. Sarda},
title = {Execution Model for Outsourced Corrective Maintenance},
journal ={Computer and Information Technology, International Conference on},
volume = {0},
year = {2005},
isbn = {0-7695-2432-X},
pages = {944-949},
doi = {http://doi.ieeecomputersociety.org/10.1109/CIT.2005.114},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - Computer and Information Technology, International Conference on
TI - Execution Model for Outsourced Corrective Maintenance
SN - 0-7695-2432-X
SP944
EP949
A1 - Baru S Rao,
A1 - N.L. Sarda,
PY - 2005
KW - corrective maintenance
KW - fault analysis
KW - model
KW - execution flow
VL - 0
JA - Computer and Information Technology, International Conference on
ER -
 
Baru S Rao, Capgemini, Godrej Industries Complex, Vikhroli, Mumbai, India
N.L. Sarda, Indian Institute of Technology, Bombay, Mumbai, India

We focus on corrective maintenance carried out in the outsourced mode under strict service level agreements and present the characteristics of the problem and the activities performed. We detail the information requirements for various maintenance services, such as, emergency maintenance, production support, and corrective maintenance. We present the concept of a system execution model with its constituent nodes and arcs and present the steps to build the same. We present a case study of a large commercial outsourcing project to demonstrate how the execution model can help in making quick decisions that will reduce the turn around times of corrective maintenance requests.

Index Terms:
corrective maintenance, fault analysis,model, execution flow
Citation:
Baru S Rao, N.L. Sarda, "Execution Model for Outsourced Corrective Maintenance," cit, pp.944-949, Fifth International Conference on Computer and Information Technology (CIT'05), 2005
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