loading...
 This Article 
   
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
Seventh IEEE International Conference on E-Commerce Technology Workshops
Automating the Change Management Process with Electronic Contracts
Munich, Germany
July 19-July 19
ISBN: 0-7695-2384-6
Alexander Keller, IBM Thomas J Watson Research Center P.O. Box 704, Yorktown Heights, NY 10598, USA

Electronic contracts play a key role in the automation of information technology (IT) processes by establishing a common context and a formal set of mutual agreements and expectations between the various parties involved in today?s enterprise applications. We describe a novel approach for applying different types of electronic contracts to a complex IT management scenario with a specific focus on change management. Our implementation of a change management system and its quantitative evaluation shows that the use of electronic contracts helps in breaking down a complex change management problem into tractable parts and improves the quality of the accomplished solution.

Citation:
Alexander Keller, "Automating the Change Management Process with Electronic Contracts," cecw, pp.99-108, Seventh IEEE International Conference on E-Commerce Technology Workshops, 2005
Usage of this product signifies your acceptance of the Terms of Use.