Automating the Change Management Process with Electronic Contracts

CC
CECW
2005
Seventh IEEE International Conference on E-Commerce Technology Workshops
Abstract - Automating the Change Management Process with Electronic Contracts

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Seventh IEEE International Conference on E-Commerce Technology Workshops

Munich, Germany

July 19-July 19

ISBN: 0-7695-2384-6

	ASCII Text	x
	Alexander Keller, "Automating the Change Management Process with Electronic Contracts," E-Commerce Technology Workshops, Seventh IEEE International Conference on, pp. 99-108, Seventh IEEE International Conference on E-Commerce Technology Workshops, 2005.

	BibTex	x
	@article{ 10.1109/CECW.2005.7, author = {Alexander Keller}, title = {Automating the Change Management Process with Electronic Contracts}, journal ={E-Commerce Technology Workshops, Seventh IEEE International Conference on}, volume = {0}, year = {2005}, isbn = {0-7695-2384-6}, pages = {99-108}, doi = {http://doi.ieeecomputersociety.org/10.1109/CECW.2005.7}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - E-Commerce Technology Workshops, Seventh IEEE International Conference on TI - Automating the Change Management Process with Electronic Contracts SN - 0-7695-2384-6 SP99 EP108 A1 - Alexander Keller, PY - 2005 KW - null VL - 0 JA - E-Commerce Technology Workshops, Seventh IEEE International Conference on ER -

Alexander Keller, IBM Thomas J Watson Research Center P.O. Box 704, Yorktown Heights, NY 10598, USA

DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/CECW.2005.7

Electronic contracts play a key role in the automation of information technology (IT) processes by establishing a common context and a formal set of mutual agreements and expectations between the various parties involved in today?s enterprise applications. We describe a novel approach for applying different types of electronic contracts to a complex IT management scenario with a specific focus on change management. Our implementation of a change management system and its quantitative evaluation shows that the use of electronic contracts helps in breaking down a complex change management problem into tractable parts and improves the quality of the accomplished solution.

Citation:

Alexander Keller, "Automating the Change Management Process with Electronic Contracts," cecw, pp.99-108, Seventh IEEE International Conference on E-Commerce Technology Workshops, 2005

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