The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007)
The Stakeholder Matrix: Supporting the Modeling of Responsibility in Situation-Oriented Directories
National Center of Sciences, Tokyo, Japan
July 23-July 26
ISBN: 0-7695-2913-5
Kuo Zhang, IBM Research, Watson Research Center
Situation-Oriented Directories help to determine the stakeholder responsible for a given situation. Defining all responsibility assignments for a directory can be challenging if situations need to be distinguished by many attributes and some of the attributes have many potential values. In this paper we present the Stakeholder Matrix, a compact representation of a Situation-Oriented Directory that makes it easier for users to ensure the completeness and consistency of the assignments in the directory. Our evaluation showed that in a real world case the number of responsibility assignments could be compacted from 33700 to 128. We also review related research and show that compact representations similar to the Stakeholder Matrix will be useful to support validation of definitions in expert finding systems, content-based access systems and contentbased routing systems.
Citation:
Markus Stolze, Kuo Zhang, Ying Huang, Noi Sukaviriya, Brian White, Jim Laredo, "The Stakeholder Matrix: Supporting the Modeling of Responsibility in Situation-Oriented Directories," cec-eee, pp.571-576, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007
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