Service Engineering: a CAD system of service to evaluate satisfaction of products

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The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007)

National Center of Sciences, Tokyo, Japan

July 23-July 26

ISBN: 0-7695-2913-5

	ASCII Text	x
	Tamio Arai, Yoshiki Shimomura, Tatsunori Hara, Yohei Yoshimitsu, "Service Engineering: a CAD system of service to evaluate satisfaction of products," E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on, pp. 485-486, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007.

	BibTex	x
	@article{ 10.1109/CEC-EEE.2007.88, author = {Tamio Arai and Yoshiki Shimomura and Tatsunori Hara and Yohei Yoshimitsu}, title = {Service Engineering: a CAD system of service to evaluate satisfaction of products}, journal ={E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on}, volume = {0}, year = {2007}, isbn = {0-7695-2913-5}, pages = {485-486}, doi = {http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.88}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on TI - Service Engineering: a CAD system of service to evaluate satisfaction of products SN - 0-7695-2913-5 SP485 EP486 A1 - Tamio Arai, A1 - Yoshiki Shimomura, A1 - Tatsunori Hara, A1 - Yohei Yoshimitsu, PY - 2007 KW - null VL - 0 JA - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on ER -

Tamio Arai, University of Tokyo, Japan

Yoshiki Shimomura, Tokyo Metropolitan University, Japan

Tatsunori Hara, University of Tokyo, Japan

Yohei Yoshimitsu, University of Tokyo, Japan

DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.88

Service attracts more attention as manufacturing industries shifts from "product sellers" toward "service providers." A novel engineering discipline seems essential to evaluate products by customers' satisfaction. Service Engineering has been proposed since 2002, where both services and products are represented by functions and attributes. This paper describes a novel model of service, the evaluation method and its CAD system.

Citation:

Tamio Arai, Yoshiki Shimomura, Tatsunori Hara, Yohei Yoshimitsu, "Service Engineering: a CAD system of service to evaluate satisfaction of products," cec-eee, pp.485-486, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007

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