Issues of Service Innovation and Its Model

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The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007)

National Center of Sciences, Tokyo, Japan

July 23-July 26

ISBN: 0-7695-2913-5

	ASCII Text	x
	Fumihiro Maruyama, Youji Kohda, Tsuneo Katsuyama, "Issues of Service Innovation and Its Model," E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on, pp. 489-490, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007.

	BibTex	x
	@article{ 10.1109/CEC-EEE.2007.57, author = {Fumihiro Maruyama and Youji Kohda and Tsuneo Katsuyama}, title = {Issues of Service Innovation and Its Model}, journal ={E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on}, volume = {0}, year = {2007}, isbn = {0-7695-2913-5}, pages = {489-490}, doi = {http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.57}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on TI - Issues of Service Innovation and Its Model SN - 0-7695-2913-5 SP489 EP490 A1 - Fumihiro Maruyama, A1 - Youji Kohda, A1 - Tsuneo Katsuyama, PY - 2007 KW - null VL - 0 JA - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on ER -

Fumihiro Maruyama, Fujitsu Laboratories Ltd.

Youji Kohda, Fujitsu Laboratories Ltd.

Tsuneo Katsuyama, Fujitsu Laboratories Ltd.

DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.57

This paper addresses service innovation. First, issues characteristic of services are studied from multiple perspectives. Then we present a model for service innovation, which is a plan-do-check-act cycle to improve services by making use of technologies. We take a close look at the model with a case study.

Citation:

Fumihiro Maruyama, Youji Kohda, Tsuneo Katsuyama, "Issues of Service Innovation and Its Model," cec-eee, pp.489-490, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007

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