Advanced Industrial Conference on Telecommunications/Service Assurance with Partial and Intermittent Resources Conference/E-Learning on Telecommunications Workshop (AICT/SAPIR/ELETE'05) A Framework for Service Quality Assurance Using Event Correlation Techniques Lisbon, Portugal July 17-July 22 ISBN: 0-7695-2388-9
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/AICT.2005.7
Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, expressed by quality of service parameters, are met. These guarantees are endangered by resource malfunctions in the provider?s infrastructure or quality degradations of services which are supplied by subproviders. To optimize the resolution of customer reports about service quality degradations affecting the quality guarantees we propose to apply event correlation techniques. In this paper we present a framework for this new kind of event correlation which is called service-oriented event correlation. The framework bridges the gap between the management of the infrastructure and the offer of services for the customers with respect to the service fault diagnosis. The application of event correlation approaches in the framework is examined in detail.
Citation:
Andreas Hanemann, Martin Sailer, "A Framework for Service Quality Assurance Using Event Correlation Techniques," aict-sapir-elete, pp.428-433, Advanced Industrial Conference on Telecommunications/Service Assurance with Partial and Intermittent Resources Conference/E-Learning on Telecommunications Workshop (AICT/SAPIR/ELETE'05), 2005 Usage of this product signifies your acceptance of the Terms of Use. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb