Focusing on the user early in the development process goes a long way toward improving product quality and eliminating rework. In this article, the authors show how their company is working toward this goal.
Citation:
Jean Anderson, Francie Fleek, Kathi Garrity, Fred Drake, "Integrating Usability Techniques into Software Development," IEEE Software, vol. 18, no. 1, pp. 46-53, Jan./Feb. 2001, doi:10.1109/52.903166