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2005 Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops)
Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case
Trento, Italy
January 31-February 04
ISBN: 0-7695-2263-7
ASCII Text
x 
 
Zuzana Kucerova, Jean-Michel Sahut, "Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case," Applications and the Internet Workshops, IEEE/IPSJ International Symposium on, pp. 384-387, 2005 Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops), 2005.
 
 
BibTex
x
 
@article{ 10.1109/SAINTW.2005.66,
author = {Zuzana Kucerova and Jean-Michel Sahut},
title = {Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case},
journal ={Applications and the Internet Workshops, IEEE/IPSJ International Symposium on},
volume = {0},
year = {2005},
isbn = {0-7695-2263-7},
pages = {384-387},
doi = {http://doi.ieeecomputersociety.org/10.1109/SAINTW.2005.66},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - Applications and the Internet Workshops, IEEE/IPSJ International Symposium on
TI - Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case
SN - 0-7695-2263-7
SP384
EP387
A1 - Zuzana Kucerova,
A1 - Jean-Michel Sahut,
PY - 2005
KW - null
VL - 0
JA - Applications and the Internet Workshops, IEEE/IPSJ International Symposium on
ER -
 
Zuzana Kucerova, Institut National des T?l?communications Evry
Quality of services remains a critical issue of enduser satisfaction and loyalty in electronic environment. The process of managing and controlling e-service quality in a complex way is unexplored due to evolving research streams and dynamic changes in e-service domain. The article presents the possible outlets of building a quality performance metrics for Internet banking services.
Citation:
Zuzana Kucerova, Jean-Michel Sahut, "Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case," saint-w, pp.384-387, 2005 Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops), 2005
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