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International Conference on Information Technology: Computers and Communications
Mining for Profitable Customers
Las Vegas, Nevada
April 28-April 30
ISBN: 0-7695-1916-4
Mix Xu, Southwest China Normal University
Yuhui Qiu, Southwest China Normal University
Jing Qiu, Southwest China Normal University
Customers are not created equal. However, segmenting customers in terms of their profitability is still an underutilized approach in marketing nowadays. Many E-commerce sites still apply the same customer cares to all customers without calculating whether the expected profit from a customer is greater than the marketing cost to her or not. In this paper, a decision theoretic approach to segmenting customers based on RFM (Recency, Frequency, and Monetary) Model and Network value has been proposed here.
Citation:
Mix Xu, Yuhui Qiu, Jing Qiu, "Mining for Profitable Customers," itcc, pp.640, International Conference on Information Technology: Computers and Communications, 2003
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