In order to make the maintenance activities in modern industrial enterprise become more and more agile, adaptable, rapid reflect, and low cost, a multi-agent-based remote maintenance support and management system is introduced in the paper. The system tries to integrate the agents distributed in difference lays by cooperation and negotiation, so as to fully utilize the knowledge of the experts from different domains, and make the maintenance decision satisfy the global target of the enterprise. The architecture and the principle of the system are explained in detail, the model of the agents in the system and the technique to realize them is illustrated also.