loading...
 This Article 
   
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7
Big Island, Hawaii
January 05-January 08
ISBN: 0-7695-2056-1
Mark Heitmann, University of St. Gallen
Catja Prykop, University of St. Gallen
Peter Aschmoneit, University of St. Gallen
Brand communities are a traditional concept to enhance customer attraction, loyalty and retention (e.g. Tupperware, Apple Macintosh). Brand communities are supported through either companies or customers themselves. Companies that are able to encourage their customers to interact stimulated by the brand could position the brand value proposition of their product as a link between their customers and employ the developing brand communities for marketing purposes. To stimulate this kind of interaction companies have increasingly used Internet functionalities in the past years. Drawing on the overwhelming penetration rate of mobile devices of over 80 percent in Europe, we propose to employ the mobile channel to support this kind of brand community building process. We derive four constitutional elements of brand communities based on existing research and develop a structured and theoretically founded four step method to analyze the potential of mobile services for specific community building purposes and compare our findings to a mini case study.
Citation:
Mark Heitmann, Catja Prykop, Peter Aschmoneit, "Using Means-End Chains to Build Mobile Brand Communities," hicss, vol. 7, pp.70196c, Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7, 2004
Usage of this product signifies your acceptance of the Terms of Use.