Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 Big Island, Hawaii January 05-January 08 ISBN: 0-7695-2056-1
The increase in persistent conversations in the form of chat and instant messaging (IM) has presented new opportunities for researchers. This paper describes a method for evaluating and visualizing persistent conversations by creating a speech act pro.le for conversation participants using speech act theory and concepts from fuzzy logic. This method can be used either to score a participant based on possible intentions or to create a visual map of those intentions. Transcripts from the Switchboard corpus, which have been marked up with speech act labels according to a SWBD-DAMSL tag set of 42 tags, are used to train language models and a modi.ed hidden Markov model (HMM) to obtain probabilities for each speech act type for a given sentence. Rather than choosing the speech act with the maximum probability and assigning it to the sentence, the probabilities are aggregated for each conversation participant creating a set of speech act pro.les, which can be visualized as a radar graphs. Several example profiles are shown along with possible interpretations. The profiles can be used as an overall picture of a conversation, and may be useful in various analyses of persistent conversations including information retrieval, deception detection, and online technical support monitoring.
Citation:
Douglas P. Twitchell, Jay F. Nunamaker, Jr., "Speech Act Pro.ling: A Probabilistic Method for Analyzing Persistent Conversations and Their Participants," hicss, vol. 4, pp.40107c, Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4, 2004 Usage of this product signifies your acceptance of the Terms of Use. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||