loading...
 This Article 
   
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8
Big Island, Hawaii
January 07-January 10
ISBN: 0-7695-1435-9
Application Service Provision emerged in the late 1990s as a viable method for remote delivery of software to multiple clients. This form of outsourcing differs from traditional outsourcing on aspects such as attributes of vendors and clients, contracts coverage and length, and functions and customization offered. Such differences are expected to result in a different pattern of relationships between Application Service Providers (ASPs) and their clients. This paper compares traditionaloutsourcing with ASP model, and proposes a research model and propositions on vendor-client relationship development based on prior empirical work, popular media, and theoretical perspectives from economic and marketing literature. A profile of an actual ASP is provided for illustration. In addition to providing insight into this growing form of outsourcing, this paper rectifies a prior client- centric bias in outsourcing research by considering both the vendor and the client's point of view on relationship development.
Index Terms:
ASP, outsourcing, client relationship development
Citation:
Y. Yao, L. Murphy, "Client Relationship Development for Application Service Providers: A Research Model," hicss, vol. 8, pp.234, 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8, 2002
Usage of this product signifies your acceptance of the Terms of Use.