The introduction of new information technology can be a rationale for reconsidering what digital products organisations produce and reconsidering how work should be organised around the production of artefacts. In this article a pilot study covering three World Wide Web publishing cases is presented. Through a holistic view on documents, work and technology the three cases are described. The conclusion of the article is that the promises of digital documents are far from realised in the organisations studied and that the products provided are traditionally founded. This can be related to a number of factors but the little involvement of technical skilled people, inappropriate tools and uncertainty on how WWW technology can be integrated with the existing organisation are factors contributing to the weak implementation of digital documents.