Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data

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30th Hawaii International Conference on System Sciences (HICSS) Volume 3: Information System Track-Organizational Systems and Technology

Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data (PDF)

Maui, Hawaii

January 03-January 06

ISBN: 0-8186-7743-0

	ASCII Text	x
	Ingrid B. Splettstoesser, "Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data," Hawaii International Conference on System Sciences, vol. 3, pp. 57, 30th Hawaii International Conference on System Sciences (HICSS) Volume 3: Information System Track-Organizational Systems and Technology, 1997.

	BibTex	x
	@article{ 10.1109/HICSS.1997.661570, author = {Ingrid B. Splettstoesser}, title = {Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data}, journal ={Hawaii International Conference on System Sciences}, volume = {3}, year = {1997}, issn = {1060-3425}, pages = {57}, doi = {http://doi.ieeecomputersociety.org/10.1109/HICSS.1997.661570}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - Hawaii International Conference on System Sciences TI - Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data SN - 1060-3425 SP EP A1 - Ingrid B. Splettstoesser, PY - 1997 KW - null VL - 3 JA - Hawaii International Conference on System Sciences ER -

Ingrid B. Splettstoesser, York University, Atkinson College

DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/HICSS.1997.661570

This article presents a framework for the measurement of computerized information systems (CIS) at several levels of objectives (management, work group, individual). It then operationalizes these measures for the implementation of an automated working paper product at a national accounting firm.

The comprehensive measurement process described in this article examined both the organizational effects and the effects upon the people using the technology -- how it changed their work life, the productivity of the office, or provided other benefits or drawbacks. A detailed illustration is provided that can be used as a framework for the assessment of other system implementations. An unusual aspect of this illustration is the combination of survey data, interview results, and archival data to reach conclusions. Difficulties encountered when combining multiple measures are highlighted. Further development needed, questions and approaches for the use of such multiple measures are raised.

Citation:

Ingrid B. Splettstoesser, "Measurement and Operationalization of Outcome Measures at a National Accounting Firm: Integrating Survey, Interview and Archival Data," hicss, vol. 3, pp.57, 30th Hawaii International Conference on System Sciences (HICSS) Volume 3: Information System Track-Organizational Systems and Technology, 1997

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