This paper addresses the socio-emotional dimension that exists in Group Support Systems (GSS) meeting environments from the perspective of the facilitator. A model is presented and discussed that represents how facilitator's perceive and manage socio-emotional issues in a GSS environment. The role of GSS in the model is also explored. The research methodology for gathering and analyzing the data in this papers was based on critical incident technique and semi-structured interviews. The findings presented in this paper represent one facet of a larger research project. In conclusion, the implication of this paper's findings for facilitators and future research issues are posited.