An exploratory study was conducted to examine the differences in the use of persuasive linguistic devices used by anonymous and identified groups communicating electronically in order to achieve consensus on a jury decision-making task. Anonymous groups are found to cooperate together to create character identities for themselves, to make more errors of factual information and to request compromises directly. Further, anonymous groups were more flexible, and used a wider variety of linguistic devices than did identified groups. Identified groups used persuasive arguments and polling as the primary means of reaching consensus. The implications of these findings for future research are discussed.
Index Terms:
negotiation support systems; group decision support systems; linguistics; human factors; law administration; groupware; persuasive linguistic devices; anonymous computer supported groups; identified computer supported groups; electronic communication; consensus; jury decision-making task; cooperation; character identities; factual information errors; compromise requests; flexibility; persuasive arguments; polling
Citation:
P.L. McLeod, S.E. Elston, "Persuasive linguistic devices in anonymous vs. identified computer supported groups: an exploratory study," hicss, pp.163, 28th Hawaii International Conference on System Sciences, 1995
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