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28th Hawaii International Conference on System Sciences (HICSS'95)
Hawaii, USA
January 04-January 07
ISBN: 0-8186-6940-3
ASCII Text
x 
 
J.C. Paradi, M.D.R. Parsons, G. Yan, "Service pricing strategies in an internal information system services organization with captive customers/markets," Hawaii International Conference on System Sciences, pp. 504, 28th Hawaii International Conference on System Sciences (HICSS'95), 1995.
 
 
BibTex
x
 
@article{ 10.1109/HICSS.1995.375634,
author = {J.C. Paradi and M.D.R. Parsons and G. Yan},
title = {Service pricing strategies in an internal information system services organization with captive customers/markets},
journal ={Hawaii International Conference on System Sciences},
volume = {0},
year = {1995},
issn = {1060-3425},
pages = {504},
doi = {http://doi.ieeecomputersociety.org/10.1109/HICSS.1995.375634},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - Hawaii International Conference on System Sciences
TI - Service pricing strategies in an internal information system services organization with captive customers/markets
SN - 1060-3425
SP
EP
A1 - J.C. Paradi,
A1 - M.D.R. Parsons,
A1 - G. Yan,
PY - 1995
KW - bank data processing; cost-benefit analysis; information systems; resource allocation; service pricing strategies; internal information system services organization; captive customers/markets; cost based pricing system; Canadian bank; bank services; fixed variable costing model; resource utilization records; resource utilization information; consumption habits; cost allocation; cost benefit analysis; investments; information technology; client cross subsidization
VL - 0
JA - Hawaii International Conference on System Sciences
ER -
 
J.C. Paradi, Centre for Manage. of Technol. & Entrepreneurship, Toronto Univ., Ont., Canada
M.D.R. Parsons, Centre for Manage. of Technol. & Entrepreneurship, Toronto Univ., Ont., Canada
G. Yan, Centre for Manage. of Technol. & Entrepreneurship, Toronto Univ., Ont., Canada
A cost based pricing system is proposed as a better alternative to the Information Technology service pricing strategy currently administered by The Information and Communication Technology Services group (I&CTS) of a large Canadian bank. Two bank services were selected for this study. A fixed variable costing model was applied to the services' 1990-92 resource utilization records. Growth, inflation, and functionality estimates were applied to the costing data to produce services prices for 1991-93. The cost based pricing system communicates resource utilization information to I&CTS clients. Empowered by this knowledge, clients can modify their own consumption habits to reduce the costs for their use of I&CTS services. This pricing system provides a proper cost allocation to assist in the cost benefit analysis of investments in information technology and minimizes client cross subsidization.
Index Terms:
bank data processing; cost-benefit analysis; information systems; resource allocation; service pricing strategies; internal information system services organization; captive customers/markets; cost based pricing system; Canadian bank; bank services; fixed variable costing model; resource utilization records; resource utilization information; consumption habits; cost allocation; cost benefit analysis; investments; information technology; client cross subsidization
Citation:
J.C. Paradi, M.D.R. Parsons, G. Yan, "Service pricing strategies in an internal information system services organization with captive customers/markets," hicss, pp.504, 28th Hawaii International Conference on System Sciences (HICSS'95), 1995
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