This survey research focused on approaches used to align organizations' IS application development activities to internal line business unit needs. Relationships between use of alignment approaches and IS product/service quality were examined. Two separate views of quality were measured: that of the IS producer unit, and that of the IS customer unit. Alignment approaches studied included: dispersal of responsibility for IS activities to line business; and use of coordination mechanisms (e.g., JAD's) to bring customers and producers together in face-to-face project planning and shared action. 34 subunits of US and Canadian organizations participated in the study providing data on actual IS application development/support efforts. IS coordination mechanism use was found to correlate with improvement in Customer, but not Producer, perceptions of IS quality.
Index Terms:
information systems; software quality; management of change; business data processing; software engineering; project management; IS alignment strategies; information systems alignment strategies; organizational perceptions; information systems quality; survey research; application development; business unit needs; IS producer unit; IS customer unit; coordination mechanisms; JAD; project planning; Canadian organizations; US organizations
Citation:
M. Bays, "Impact of IS alignment strategies on organizational perceptions of quality," hicss, pp.379, 28th Hawaii International Conference on System Sciences (HICSS'95), 1995
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb