This panel will evaluate business process management as an application area for agent technology. Business process management has been studied intensively in the agents community. As businesses evolve into e-businesses, process management is garnering an increasing amount of interest among IT practitioners. Therefore, this technical area appears to be a natural fulcrum for leveraging agent technology. This panel will discuss the challenges and opportunities that business process management offers. In particular, this panel will seek to identify promising directions for agents research that would lead to a more robust introduction of agent technology into mainstream IT.