As designers struggle to develop Web applications "in Web time," they are under the added pressure of delivering usability. This author describes her company's successful transformation to user-driven processes for designing e-commerce applications. She also offers strategies for introducing human factors methods into a reluctant development organization.
Citation:
Molly Hammar Cloyd, "Designing User-Centered Web Applications in Web Time," IEEE Software, vol. 18, no. 1, pp. 62-69, Jan./Feb. 2001, doi:10.1109/52.903168