Mark Kriegsman, Ralph Barletta,
"Building a Case-Based Help Desk Application,"
IEEE Intelligent Systems, vol. 8, no. 6, pp. 18-26, December, 1993.
BibTex
x
@article{
10.1109/64.248349, author = {Mark Kriegsman and Ralph Barletta}, title = {Building a Case-Based Help Desk Application}, journal ={IEEE Intelligent Systems}, volume = {8}, number = {6}, issn = {0885-9000}, year = {1993}, pages = {18-26}, doi = {http://doi.ieeecomputersociety.org/10.1109/64.248349}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }
RefWorks Procite/RefMan/Endnote
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TY - MGZN JO - IEEE Intelligent Systems TI - Building a Case-Based Help Desk Application IS - 6 SN - 0885-9000 SP18 EP26 EPD - 18-26 A1 - Mark Kriegsman, A1 - Ralph Barletta, PY - 1993 VL - 8 JA - IEEE Intelligent Systems ER -
Call-tracking databases can be valuable on-line resources for help desk personnel, who must respond to problems quickly and accurately, and avoid "reinventing the wheel." This article looks at building a case-based help desk system.
Citation:
Mark Kriegsman, Ralph Barletta, "Building a Case-Based Help Desk Application," IEEE Intelligent Systems, vol. 8, no. 6, pp. 18-26, Dec. 1993, doi:10.1109/64.248349
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