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Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1
Big Island, Hawaii
January 03-January 06
ISBN: 0-7695-2268-8
Anita D. Bhappu, Southern Methodist University
Janna M. Crews, University of Nevada, Reno
This paper explores the effects of communication media and conflict on team identification in diverse teams. Communicating either face-to-face (FTF) or via computer-mediated communication (CMC), participants performed a simulated foundation activity in 4-person teams that were diverse in terms of both social category and informational diversity. Results indicate that CMC teams had lower team identification than FTF teams. However, communication media moderated the relationship between conflict and team identification such that conflict had a negative effect on team identification in diverse FTF teams but had no effect on team identification in diverse CMC teams. These findings suggest that CMC can help diverse teams manage their intragroup conflict by attenuating the negative effect of conflict on team identification, making CMC an effective medium for decision-making in diverse teams.
Index Terms:
collaboration, group support systems, communication media, conflict, team identification, group decision-making
Citation:
Anita D. Bhappu, Janna M. Crews, "The Effects of Communication Media & Conflict on Team Identification in Diverse Teams," hicss, vol. 1, pp.50a, Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1, 2005
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