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Is your upgrade worth it? Process mining can tell.
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ISSN: 0740-7459
michiel van genuchten, VitalHealth Software, Ede
Ronny Mans, Eindhoven University of Technology, Eindhoven
Hajo Reijers, Eindhoven University of Technology, Eindhoven
Daniel Wismeijer, ACTA, Amsterdam
Software vendors typically put out updates and upgrades of their software once or twice a year. The users are faced with the question whether the upgrade is worth the price and the trouble. The software industry does not provide much evidence that it is worthwhile to upgrade to the next release. We propose to use process mining to prove that upgrading to the next release provides quantifiable benefits to the end user. Process mining capitalizes on the fact that more and more information about processes is captured in the form of event logs. These events can be used to make processes visible and also to show the benefits of using the next release of a software product. There are three beneficiaries doing so: the end user, the software supplier and researchers. Process mining was applied to a medical software product and empirical data from 1400 cases was presented. The data shows that the new version was 11 percent more efficient for the users than the old release. The application of process mining to various software products is discussed.
Citation:
michiel van genuchten, Ronny Mans, Hajo Reijers, Daniel Wismeijer, "Is your upgrade worth it? Process mining can tell.," IEEE Software, 04 Feb. 2014. IEEE computer Society Digital Library. IEEE Computer Society, <http://doi.ieeecomputersociety.org/10.1109/MS.2014.20>
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