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e-Service Design Using i* and e3value Modeling
May/June 2006 (vol. 23 no. 3)
pp. 26-33
Jaap Gordijn, Vrije Universiteit Amsterdam
Eric Yu, University of Toronto
Bas van der Raadt, Capgemini Netherlands

e-Services are intangible products, provisioned via the Internet. Examples include Internet access and Internet radio. Because most e-services involve multiple enterprises, creating a shared understanding of the service under development is an issue. Such an e-service is more difficult to understand than a proposition just consisting of goods because services lack easily observable physical properties. Consequently, software engineers must first understand the e-service itself before they can build effective systems and support for these services. The authors present the complementary use of two requirements engineering techniques. Using i* modeling, they explore strategic goals that enterprises have, and using e3value modeling, they understand how these goals can result in profitable services for enterprises. They demonstrate their approach using a case study on Internet radio.

This article is part of a special issue on requirements engineering.

Index Terms:
requirements and specifications, methodologies, social and behavioral sciences, economics, computers and society, electronic commerce, e-commerce
Citation:
Jaap Gordijn, Eric Yu, Bas van der Raadt, "e-Service Design Using i* and e3value Modeling," IEEE Software, vol. 23, no. 3, pp. 26-33, May-June 2006, doi:10.1109/MS.2006.71
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