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Beyond Cost: The Drivers of COTS Application Value
May/June 2005 (vol. 22 no. 3)
pp. 64-69
Mark Keil, Georgia State University
Amrit Tiwana, Iowa State University
COTS software's growing popularity has dramatically changed how companies acquire enterprise applications, yet surprisingly little is known about which attributes of enterprise COTS software buyers value most. A survey of 126 management information systems managers evaluated key COTS software attributes. The results helped create an enterprise COTS software analyzer that should be useful to both buyers and suppliers.
Index Terms:
COTS, decision models, enterprise software, application value, enterprise systems, packaged software, IT value
Citation:
Mark Keil, Amrit Tiwana, "Beyond Cost: The Drivers of COTS Application Value," IEEE Software, vol. 22, no. 3, pp. 64-69, May-June 2005, doi:10.1109/MS.2005.58
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