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Design and Evaluation of a Knowledge Management System
May/June 2002 (vol. 19 no. 3)
pp. 56-59

To compete in the emerging knowledge-centric economy, business organizations around the world have undertaken various initiatives to manage knowledge. Following a knowledge codification approach, the authors responded to the knowledge management challenge that faces an integrated circuit assembly-testing firm-acquiring, organizing, sharing, and using important lessons learned from previous design reviews and customer service. In this article, the authors describe their system's architecture design and highlight encouraging preliminary evaluation results in several areas, including knowledge-sharing support, productivity improvement, and customer relationship management enhancement. Based on our findings, we also discuss important implications for knowledge management in software engineering, where knowledge sharing and reuse are equally critical to ultimate design quality, organization productivity, and service level.

Index Terms:
integrated circuit assembly and testing, knowledge management, knowledge repository, organization learning, and organization memory
Chih-Ping Wei, Paul Jen-Hwa Hu, Hung-Huang Chen, "Design and Evaluation of a Knowledge Management System," IEEE Software, vol. 19, no. 3, pp. 56-59, May-June 2002, doi:10.1109/MS.2002.1003456
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