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Knowledge Acquisition and Interface Design
November/December 1994 (vol. 11 no. 6)
pp. 90-92

Describes tools, techniques, and concepts to optimize user interfaces. The best way to ensure that a software system is friendly and works is to base it on the intended users' mental models (how they view the world), knowledge structures (what they know and how they have organized it), and work processes. The author uses a team of engineers to systematically acquire and analyze user and domain knowledge and to translate that knowledge into user-interface design decisions. This front-end analysis method, combined with knowledge-acquisition techniques, lets one build user-centered systems.

Index Terms:
knowledge acquisition; user interface management systems; user modelling; knowledge acquisition; user interface design; user interface optimization; users' mental models; knowledge structures; domain knowledge analysis; design decisions; front-end analysis method; user-centered systems
"Knowledge Acquisition and Interface Design," IEEE Software, vol. 11, no. 6, pp. 90-92, Nov.-Dec. 1994, doi:10.1109/MS.1994.10065
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