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Mining Online Reviews for Predicting Sales Performance: A Case Study in the Movie Domain
April 2012 (vol. 24 no. 4)
pp. 720-734
ASCII Text
x 
 
Xiaohui Yu, Yang Liu, Jimmy Xiangji Huang, Aijun An, "Mining Online Reviews for Predicting Sales Performance: A Case Study in the Movie Domain," IEEE Transactions on Knowledge and Data Engineering, vol. 24, no. 4, pp. 720-734, April, 2012.
 
 
BibTex
x
 
@article{ 10.1109/TKDE.2010.269,
author = {Xiaohui Yu and Yang Liu and Jimmy Xiangji Huang and Aijun An},
title = {Mining Online Reviews for Predicting Sales Performance: A Case Study in the Movie Domain},
journal ={IEEE Transactions on Knowledge and Data Engineering},
volume = {24},
number = {4},
issn = {1041-4347},
year = {2012},
pages = {720-734},
doi = {http://doi.ieeecomputersociety.org/10.1109/TKDE.2010.269},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - JOUR
JO - IEEE Transactions on Knowledge and Data Engineering
TI - Mining Online Reviews for Predicting Sales Performance: A Case Study in the Movie Domain
IS - 4
SN - 1041-4347
SP720
EP734
EPD - 720-734
A1 - Xiaohui Yu,
A1 - Yang Liu,
A1 - Jimmy Xiangji Huang,
A1 - Aijun An,
PY - 2012
KW - Review mining
KW - sentiment analysis
KW - prediction.
VL - 24
JA - IEEE Transactions on Knowledge and Data Engineering
ER -
 
Xiaohui Yu, Shandong University, Jinan and York University, Toronto
Yang Liu, Shandong University, Jinan
Jimmy Xiangji Huang, York University, Toronto
Aijun An, York University, Toronto
Posting reviews online has become an increasingly popular way for people to express opinions and sentiments toward the products bought or services received. Analyzing the large volume of online reviews available would produce useful actionable knowledge that could be of economic values to vendors and other interested parties. In this paper, we conduct a case study in the movie domain, and tackle the problem of mining reviews for predicting product sales performance. Our analysis shows that both the sentiments expressed in the reviews and the quality of the reviews have a significant impact on the future sales performance of products in question. For the sentiment factor, we propose Sentiment PLSA (S-PLSA), in which a review is considered as a document generated by a number of hidden sentiment factors, in order to capture the complex nature of sentiments. Training an S-PLSA model enables us to obtain a succinct summary of the sentiment information embedded in the reviews. Based on S-PLSFA, we propose ARSA, an Autoregressive Sentiment-Aware model for sales prediction. We then seek to further improve the accuracy of prediction by considering the quality factor, with a focus on predicting the quality of a review in the absence of user-supplied indicators, and present ARSQA, an Autoregressive Sentiment and Quality Aware model, to utilize sentiments and quality for predicting product sales performance. Extensive experiments conducted on a large movie data set confirm the effectiveness of the proposed approach.

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Index Terms:
Review mining, sentiment analysis, prediction.
Citation:
Xiaohui Yu, Yang Liu, Jimmy Xiangji Huang, Aijun An, "Mining Online Reviews for Predicting Sales Performance: A Case Study in the Movie Domain," IEEE Transactions on Knowledge and Data Engineering, vol. 24, no. 4, pp. 720-734, April 2012, doi:10.1109/TKDE.2010.269
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