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Issue No.01 - Jan.-Feb. (2015 vol.8)
pp: 136-154
Rik Eshuis , Eindhoven University of Technology, The Netherlands
Alex Norta , Tallinn University of Technology Estonia,
Oliver Kopp , University of Stuttgart, Germany
Esa Pitkanen , University of Helsinki, Finland
ABSTRACT
Service outsourcing is a business paradigm in which an organization has a part of its business process performed by a service provider. Process views are pivotal to support this way of working. A process view shields secret or irrelevant details from a private business process, thus allowing an organization to reveal only public, relevant parts of its private business process to partner organizations. This paper introduces a specification framework to support service outsourcing using process views. To enable the construction of process views at various levels of detail, the framework defines several projection relations between process views and the underlying internal processes. To allow consumers and providers of process views to establish an outsourcing relation, the framework defines several matching relations between the respective views that are comprehensive and flexible for service outsourcing. A proof-of-concept prototype tool implements the framework, which is applied in a case study.
INDEX TERMS
Outsourcing, Organizations, Educational institutions, GSM, Web services, Collaboration,process visibility, Inter-organizational processes, process trees, matching, B2B
CITATION
Rik Eshuis, Alex Norta, Oliver Kopp, Esa Pitkanen, "Service Outsourcing with Process Views", IEEE Transactions on Services Computing, vol.8, no. 1, pp. 136-154, Jan.-Feb. 2015, doi:10.1109/TSC.2013.51
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