Information overload is a real challenge becoming more and more critical regarding the quite limited human capabilities. 107 trillion emails sent in 2010, that is more than we could even imagine so how to help the user to take advantage from this? That is the question we address in Scribee, a multidisciplinary Bell Labs initiative which ocuses on the very pragmatic case of email service. From a knowledge and conversation-based approach we try to improve the email technologies in the context of information overload. Scribee itself has not yet provided its conclusions but the experiment offers interesting statistics on email: half of messages' content is useless, most conversations ends within a business week, emails are not equal, etc. This analysis based on real email conversations provides valuable information about this "old" communication service and could help improving it.