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2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology
MACS - Affective Conditioning System for Shared Working Environments
Lyon, France
August 22-August 27
ISBN: 978-0-7695-4513-4
Open plan offices require people to share a common space, and violation of (implicitly or explicitly stated) social norms can cause instances of incivility. Left unaddressed, bad feeling can lead to diminished productivity and cooperation in a shared enterprise, and in the long-term might lead to more serious problems, such as conflict and aggression. We propose an anonymous online system for flagging violations of social norms can address potential incivilities/conflict in open-plan offices. This paper reports on progress on the development of such a system, which aims to integrate affective computing, event recognition, forgiveness, reputation and participatory adaptation of social norms, to restore the office to equilibrium after an episode of incivility.
Index Terms:
incivility, affective computing, workplace design
Citation:
Mónica Sara Santos, Jeremy Pitt, "MACS - Affective Conditioning System for Shared Working Environments," wi-iat, vol. 3, pp.57-60, 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology, 2011
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