|
| This Article | ||
| ||
| Share | ||
| Bibliographic References | ||
| Add to: | ||
 Digg  Furl  Spurl  Blink  Simpy  Google  Del.icio.us  Y!MyWeb | ||
| Search | ||
| ||
2005 Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops)
Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case
Trento, Italy
January 31-February 04
ISBN: 0-7695-2263-7
| ASCII Text | x | ||
| Zuzana Kucerova, Jean-Michel Sahut, "Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case," International Symposium on Applications and the Internet Workshops (SAINTW'06), pp. 384-387, 2005 Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops), 2005. | |||
| BibTex | x | ||
| @article{ 10.1109/SAINTW.2005.66, author = {Zuzana Kucerova and Jean-Michel Sahut}, title = {Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case}, journal ={International Symposium on Applications and the Internet Workshops (SAINTW'06)}, volume = {0}, year = {2005}, isbn = {0-7695-2263-7}, pages = {384-387}, doi = {http://doi.ieeecomputersociety.org/10.1109/SAINTW.2005.66}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, } | |||
| RefWorks Procite/RefMan/Endnote | x | ||
| TY - CONF JO - International Symposium on Applications and the Internet Workshops (SAINTW'06) TI - Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case SN - 0-7695-2263-7 SP384 EP387 A1 - Zuzana Kucerova, A1 - Jean-Michel Sahut, PY - 2005 KW - null VL - 0 JA - International Symposium on Applications and the Internet Workshops (SAINTW'06) ER - | |||
Quality of services remains a critical issue of enduser satisfaction and loyalty in electronic environment. The process of managing and controlling e-service quality in a complex way is unexplored due to evolving research streams and dynamic changes in e-service domain. The article presents the possible outlets of building a quality performance metrics for Internet banking services.
Citation:
Zuzana Kucerova, Jean-Michel Sahut, "Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case," saint-w, pp.384-387, 2005 Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops), 2005
Usage of this product signifies your acceptance of the Terms of Use.