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Third ACM/IEEE-CS Joint Conference on Digital Libraries (JCDL'03)
Taxonomies for Automated Question Triage in Digital Reference
Houston, Texas USA
May 27-May 31
ISBN: 0-7695-1939-3
Jeffrey Pomerantz, Syracuse University
R. David Lankes, Syracuse University
This study identifies (1) several taxonomies of questions at different levels of linguistic analysis, according to which questions received by digital reference services are classified, and (2) a simple categorization of triage recipients. The utility of these taxonomies and categorizations of triage recipients is discussed as the basis for systems for automating triage and other steps in the digital reference process.
Citation:
Jeffrey Pomerantz, R. David Lankes, "Taxonomies for Automated Question Triage in Digital Reference," jcdl, pp.119, Third ACM/IEEE-CS Joint Conference on Digital Libraries (JCDL'03), 2003
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