In high technological complexity industrial systems, the operators’ role is more and more critical. They need deeper and deeper specialization and a continuous monitoring of both process and plant to achieve high efficiency and proper working. That requires a continuous training and upgrading of the operator knowledge to react promptly and properly to the different plant/process situation to manage. Furthermore the process complexity, like in a steel plant, requires the workers at any level have a global vision of the various factory indicators ( technical and economical) for a complete understanding of their role and the relationships with the other factory departments. The paper describes an intelligent web-reporting system with e-training capabilities based on a new information management. The system is able to support workers in daily operational jobs by the availability of an updated knowledge base and to capitalize the Company know-how making it available at different professional levels.