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2009 Second International Symposium on Computational Intelligence and Design
Customer Satisfaction Index Assessment Based on Cloud Computing
Changsha, Hunan, China
December 12-December 14
ISBN: 978-0-7695-3865-5
| ASCII Text | x | ||
| Li Xiong, Hengqing Tong, "Customer Satisfaction Index Assessment Based on Cloud Computing," Computational Intelligence and Design, International Symposium on, vol. 2, pp. 330-333, 2009 Second International Symposium on Computational Intelligence and Design, 2009. | |||
| BibTex | x | ||
| @article{ 10.1109/ISCID.2009.228, author = {Li Xiong and Hengqing Tong}, title = {Customer Satisfaction Index Assessment Based on Cloud Computing}, journal ={Computational Intelligence and Design, International Symposium on}, volume = {2}, year = {2009}, isbn = {978-0-7695-3865-5}, pages = {330-333}, doi = {http://doi.ieeecomputersociety.org/10.1109/ISCID.2009.228}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, } | |||
| RefWorks Procite/RefMan/Endnote | x | ||
| TY - CONF JO - Computational Intelligence and Design, International Symposium on TI - Customer Satisfaction Index Assessment Based on Cloud Computing SN - 978-0-7695-3865-5 SP330 EP333 A1 - Li Xiong, A1 - Hengqing Tong, PY - 2009 KW - CSI; SEM; cloud computing; SaaS VL - 2 JA - Computational Intelligence and Design, International Symposium on ER - | |||
Customer satisfaction index (CSI) containing economic quality information has become a heated topic in new economic era. How to assess CSI is very important to a country as well as an enterprise. Structure equation model (SEM) is a popular method to analyze CSI. In this paper, we first analyze the observation equations in SEM and find the least square relationship between each structural variable and its observation variables. Then we obtain the modular constraint least square (MCLS) solution of SEM by adding a constraint with modular length to the structural variable. The algorithm is definite without convergence problem and the solution is unique. Furthermore, combining cloud computing technology, we construct a CSI assessment system based on cloud computing.
Index Terms:
CSI; SEM; cloud computing; SaaS
Citation:
Li Xiong, Hengqing Tong, "Customer Satisfaction Index Assessment Based on Cloud Computing," iscid, vol. 2, pp.330-333, 2009 Second International Symposium on Computational Intelligence and Design, 2009
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