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2010 IEEE International Conference on Web Services
Extending BPMN for Supporting Customer-Facing Service Quality Requirements
Miami, Florida
July 05-July 10
ISBN: 978-0-7695-4128-0
| ASCII Text | x | ||
| Kawther Saeedi, Liping Zhao, Pedro R. Falcone Sampaio, "Extending BPMN for Supporting Customer-Facing Service Quality Requirements," 2012 IEEE 19th International Conference on Web Services, pp. 616-623, 2010 IEEE International Conference on Web Services, 2010. | |||
| BibTex | x | ||
| @article{ 10.1109/ICWS.2010.116, author = {Kawther Saeedi and Liping Zhao and Pedro R. Falcone Sampaio}, title = {Extending BPMN for Supporting Customer-Facing Service Quality Requirements}, journal ={2012 IEEE 19th International Conference on Web Services}, volume = {0}, year = {2010}, isbn = {978-0-7695-4128-0}, pages = {616-623}, doi = {http://doi.ieeecomputersociety.org/10.1109/ICWS.2010.116}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, } | |||
| RefWorks Procite/RefMan/Endnote | x | ||
| TY - CONF JO - 2012 IEEE 19th International Conference on Web Services TI - Extending BPMN for Supporting Customer-Facing Service Quality Requirements SN - 978-0-7695-4128-0 SP616 EP623 A1 - Kawther Saeedi, A1 - Liping Zhao, A1 - Pedro R. Falcone Sampaio, PY - 2010 KW - business process KW - business process model KW - quality requirements KW - workflow KW - services composition KW - reduction rules VL - 0 JA - 2012 IEEE 19th International Conference on Web Services ER - | |||
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ICWS.2010.116
Service-oriented computing promises to create flexible business processes and applications on demand by dynamically assembling loosely coupled services within and across organizations. Quality requirements play a central role in service sourcing and, together with Service Level Agreements, facilitate service selection and measurement of service delivery effectiveness. This empowers customers to make better decisions when faced with multiple service offerings and varying service costs. However, existing business process modeling languages provide little support for quality requirements annotation and specification. This paper argues that quality requirements are a central aspect of business process modeling specification, and thus proposes to incorporate time, cost and reliability quality requirements as extensions to the Business Process Modeling Notation (BPMN). These quality requirements are evaluated based on analytical model using reduction rules. An example of online purchasing business process is illustrated to demonstrate the applicability of the proposed approach.
Index Terms:
business process, business process model, quality requirements, workflow, services composition, reduction rules
Citation:
Kawther Saeedi, Liping Zhao, Pedro R. Falcone Sampaio, "Extending BPMN for Supporting Customer-Facing Service Quality Requirements," icws, pp.616-623, 2010 IEEE International Conference on Web Services, 2010
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