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2008 IEEE International Conference on Global Software Engineering
Global Software Servicing: Observational Experiences at Microsoft
August 17-August 20
ISBN: 978-0-7695-3280-6
| ASCII Text | x | ||
| Shilpa Bugde, Nachiappan Nagappan, Sriram Rajamani, G. Ramalingam, "Global Software Servicing: Observational Experiences at Microsoft," 2012 IEEE Seventh International Conference on Global Software Engineering, pp. 182-191, 2008 IEEE International Conference on Global Software Engineering, 2008. | |||
| BibTex | x | ||
| @article{ 10.1109/ICGSE.2008.18, author = {Shilpa Bugde and Nachiappan Nagappan and Sriram Rajamani and G. Ramalingam}, title = {Global Software Servicing: Observational Experiences at Microsoft}, journal ={2012 IEEE Seventh International Conference on Global Software Engineering}, volume = {0}, year = {2008}, isbn = {978-0-7695-3280-6}, pages = {182-191}, doi = {http://doi.ieeecomputersociety.org/10.1109/ICGSE.2008.18}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, } | |||
| RefWorks Procite/RefMan/Endnote | x | ||
| TY - CONF JO - 2012 IEEE Seventh International Conference on Global Software Engineering TI - Global Software Servicing: Observational Experiences at Microsoft SN - 978-0-7695-3280-6 SP182 EP191 A1 - Shilpa Bugde, A1 - Nachiappan Nagappan, A1 - Sriram Rajamani, A1 - G. Ramalingam, PY - 2008 KW - null VL - 0 JA - 2012 IEEE Seventh International Conference on Global Software Engineering ER - | |||
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ICGSE.2008.18
Software servicing in an important software engineering activity that is gaining significant importance in the global software development context. In this paper we report on a study conducted to understand the processes, practices and problems in the Windows servicing organization in Microsoft’s India Development Center. We report on our observations and experiences from this study on the main processes and practices adopted for software servicing in Windows and the main problems pertaining to information needs and communication issues. We also discuss our experiences in this study within the context of prior research defined in the global software development community to explain the ways in which Microsoft addresses these common problems.
Citation:
Shilpa Bugde, Nachiappan Nagappan, Sriram Rajamani, G. Ramalingam, "Global Software Servicing: Observational Experiences at Microsoft," icgse, pp.182-191, 2008 IEEE International Conference on Global Software Engineering, 2008
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