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2013 46th Hawaii International Conference on System Sciences (HICSS)
Wailea, Maui, HI USA
January 07-January 10
ISBN: 978-1-4673-5933-7
This study examines the development of trust within a 77 member global virtual team, "SciTeam", tasked with organizing a scientific conference. A dedicated discussion board space was created within a virtual scientific organization platform (on which team members from around the world interacted). The task included logistics, scheduling, and content components. We studied the team using a 'swift trust' framework, ideal for task-oriented geographically displaced communities in which strangers work together to complete an assigned task. A mixed methods approach allowed us to develop qualitatively-derived hypotheses which we quantitatively tested. A unique finding was that while we could discern team member's particular posting habits (social or task-oriented), a user's impact upon the forum along the axes of trust and sociability was more strongly determined by their overall activity than by a user's propensity to engage in trust or social behavior.
Index Terms:
Virtual groups,Discussion forums,Encoding,Message systems,Statistical analysis,Educational institutions,Logistics,organizations,global virtual teams,swift trust,online science,online trust
Dhiraj Murthy, Atilano Rodriguez, Jeremy Lewis, "Examining the Formation of Swift Trust within a Scientific Global Virtual Team," hicss, pp.353-362, 2013 46th Hawaii International Conference on System Sciences (HICSS), 2013
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