Wailea, Maui, HI
Jan. 7, 2013 to Jan. 10, 2013
This study examines the development of trust within a 77 member global virtual team, "SciTeam", tasked with organizing a scientific conference. A dedicated discussion board space was created within a virtual scientific organization platform (on which team members from around the world interacted). The task included logistics, scheduling, and content components. We studied the team using a 'swift trust' framework, ideal for task-oriented geographically displaced communities in which strangers work together to complete an assigned task. A mixed methods approach allowed us to develop qualitatively-derived hypotheses which we quantitatively tested. A unique finding was that while we could discern team member's particular posting habits (social or task-oriented), a user's impact upon the forum along the axes of trust and sociability was more strongly determined by their overall activity than by a user's propensity to engage in trust or social behavior.
Virtual groups, Discussion forums, Encoding, Message systems, Statistical analysis, Educational institutions, Logistics, organizations, global virtual teams, swift trust, online science, online trust
Dhiraj Murthy, Atilano Rodriguez, Jeremy Lewis, "Examining the Formation of Swift Trust within a Scientific Global Virtual Team", HICSS, 2013, 2013 46th Hawaii International Conference on System Sciences (HICSS 2013), 2013 46th Hawaii International Conference on System Sciences (HICSS 2013) 2013, pp. 353-362, doi:10.1109/HICSS.2013.211