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Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)
Waikoloa, Big Island, Hawaii
January 07-January 10
ISBN: 0-7695-3075-3
edge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribute to the firm's competitive ad- vantage. A common framework is one that breaks down KM into four main activities: knowledge creation, stor- age, transfer, and application. This paper describes one company's use of an alternative perspective?a systems thinking approach?to define and improve KM within the firm. Pratt-Whitney Rocketdyne moved away from view- ing KM as separate processes, to view the organization holistically as a system of people, processes, and tech- nology. Based on this perspective, the company identified and changed key behaviors within the KM environment that led to undesirable states, effectively establishing a generative learning environment. Based on this case study we derive a set of concepts and propositions that can be used by both academic and practitioners to im- prove KM practices. Keywords: Knowledge management systems; systems theory; systems thinking; aerospace industry.
Citation:
Mark Chun, Kiho Sohn, Priscilla Arling, Nelson F. Granados, "Systems Theory and Knowledge Management Systems: The Case of? Pratt-Whitney Rocketdyne," hicss, pp.336, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 2008
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