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Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
ISBN: 0-7695-3075-3
pp: 108
ABSTRACT
The goal of our service science and engineering research is to advance IT-based services technology for service inno- vation, composition and delivery. In this project, we study the service accountability framework to detect, diagnose, and defuse the real problem in a service process. This is impor- tant when a service process has external service providers. We need an efficient mechanism to ensure that external ser- vices do provide an acceptable level of performance and sta- bility, in order to meet the overall quality of service (QoS). Our design adopts Bayesian Networks to look for the most likely causes in a service process and inspects those ser- vices individually to identify the problem. We implement the LLAMA accountability service bus, a dynamic and effi- cient service infrastructure to support the monitoring, anal- ysis, and reconfiguration of service processes. It includes accountability agents to continuously monitor services and an accountability authority to identify faulty ones.
CITATION
?Kwei-Jay Lin, "The Design of an Accountability Framework for Service Engineering", HICSS, 2008, 2014 47th Hawaii International Conference on System Sciences, 2014 47th Hawaii International Conference on System Sciences 2008, pp. 108, doi:10.1109/HICSS.2008.431
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