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Kauia, HI, USA
Jan. 4, 2006 to Jan. 7, 2006
ISBN: 0-7695-2507-5
pp: 74b
Vishanth Weerakkody , Brunel University
Jyoti Choudrie , Brunel University
ABSTRACT
The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.
INDEX TERMS
E-government, Process, Information Systems, Integration, Council Y, Web Services
CITATION
Vishanth Weerakkody, Jyoti Choudrie, "E-Government: The Need for Effective Process Management in the Public Sector", HICSS, 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences, Proceedings of the 39th Annual Hawaii International Conference on System Sciences 2006, pp. 74b, doi:10.1109/HICSS.2006.137
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