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Big Island, HI, USA
Jan. 6, 2003 to Jan. 9, 2003
ISBN: 0-7695-1874-5
pp: 328a
Timo Jokela , University of Oulu
ABSTRACT
<p>We carried out eight assessments of usability engineering processes in four industrial companies, for the purpose of providing a basis for process improvement. The research method was an empirical and iterative one: we carried out assessments, gathered data to understand the success criteria of assessments, and developed step by step an assessment method.</p> <p>The new assessment method has a new kind of process model and is implemented in workshops. The success criteria include issues such as: an assessment is expected to be an effective training occasion; the understandability of the concepts of an assessment approach and the results of an assessment are more important than a standard assessment approach; an assessment should focus on the usability engineering substance of processes rather than on the management of processes. Assessment maturity should be checked before a formal assessment is initiated.</p>
INDEX TERMS
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CITATION
Timo Jokela, "Assessments of Usability Engineering Processes: Experiences from Experiments", HICSS, 2003, 36th Hawaii International Conference on Systems Sciences, 36th Hawaii International Conference on Systems Sciences 2003, pp. 328a, doi:10.1109/HICSS.2003.1174898
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