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36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 9
Big Island, Hawaii
January 06-January 09
ISBN: 0-7695-1874-5
Timo Jokela, University of Oulu

We carried out eight assessments of usability engineering processes in four industrial companies, for the purpose of providing a basis for process improvement. The research method was an empirical and iterative one: we carried out assessments, gathered data to understand the success criteria of assessments, and developed step by step an assessment method.

The new assessment method has a new kind of process model and is implemented in workshops. The success criteria include issues such as: an assessment is expected to be an effective training occasion; the understandability of the concepts of an assessment approach and the results of an assessment are more important than a standard assessment approach; an assessment should focus on the usability engineering substance of processes rather than on the management of processes. Assessment maturity should be checked before a formal assessment is initiated.

Citation:
Timo Jokela, "Assessments of Usability Engineering Processes: Experiences from Experiments," hicss, vol. 9, pp.328a, 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 9, 2003
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